Thank you for visiting "Ask ROC" - an web-based tool where timeshare consumers and owners can ask timeshare-related questions. Through this system, your questions will be sent directly to a member of the ARDA-ROC Consumer Support Team and you will receive a ticket number to track your inquiry. Please note that it may take up to two business days to receive a response. 

Submitting a question is easy. Just click the purple "Create New Ticket" button and fill out the required fields. The more information you provide us, the better we can help you!

Many consumer-related questions can also be answered by visiting our website at There you will find information about the timeshare resale process, news alerts and advisories, and information on how to spot a timeshare scam.

Thank you again for visiting Ask ROC! We look forward to helping you with your questions.


The ARDA-ROC Customer Support Team